What is Guidyu?
Guidyu is the first Customer Experience & Management System using an innovative Web 3.0 Semantic Platform that learns and adapts in real-time, from every customer interaction. How?.. Guidyu works like a brain that uses artificial intelligence to learn and evolve. Guidyu is also the first to guide and unify both online and offline customer experiences intelligently by seamlessly sharing information throughout your business while organically growing your business and your customer service/support capacity. Guidyu can be deployed in all major languages (French, English, Spanish, German, etc. even Mandarin). In today's global marketplace, businesses constantly face the challenge of innovating customer strategies to promote brand awareness, realize competitive differentiation and secure customer loyalty in order to drive profitability. With this, Guidyu is truly revolutionary.
Guidyu drives Customer Experience Innovation. Our engines revolutionize the way customers interact with organizations and the way organizations serve their customers.
There is no comparable Customer Experience Management System on the market. Ask for a Demo,
The power of continual learning, change and evolution
Enhancing customer interactions with businesses and how businesses serve their customer’s needs.
Guidyu's Artificial Intelligence learns from every user interaction and adjusts automatically to deliver the best experience possible. Guidyu focuses on socially-driven automation. The reason for such an approach is due to the discontinuity between businesses ability to understand what customer service and experience issues are both online and with their service centers. There is an obvious gap between businesses ability to understand and adapt to these changing needs.
The concept of one-to-one marketing and the reality of most CRM data environments: While the goal of CRM technologies is to do something TO customers, the goal of CEM technologies is to do something FOR customers.
Guidyu leverages one-to-one marketing principals in communicating and understanding each customer in order to individually leverage lifetime value. Often there is a lack of relevant CRM information about customers within organizations making it impossible to derive true customer value. Guidyu allows you to accomplish this task by unifying data from every customer interaction, and leverages this data to enhance each customer experience. Guidyu does this by using its neural network to socially understand each user's personal context and how it relates with your organization’s product and service offering.