Guidyu’s Mr. Sylvain Paillard invited to speak at Webcom 2009


Montreal, May 5th, 2009 – Guidyu, the leading technological provider of CEM (Customer Experience Management) solutions, is pleased to announce the presence of Mr. Sylvain Paillard as invited speaker at Webcom on May 13th, 2009 in Montreal. An indispensable meeting place for the past 6 years, Webcom brings together key industry players of the new web (2.0, 3D, interactive marketing, advertising) through training, conferences, debates and case studies.

The theme of Mr. Paillard’s conference is: “How artificial intelligence will revolutionize the customer experience and empower marketing investments”.

Mr. Paillard was born in Geneva (Switzerland) and studied artificial intelligence at l’École Polytechnique Fédérale in Lausanne (EPFL) and at Carnegie Mellon University (CMU) in the United States, where he received a Master’s degree in Computer Science. In 2008, Mr. Paillard initiated the creation of Guidyu, financed by both Canadian and Chinese capital, and devoted his time to the commercialization of CEM technologies in both China and North America.

Mr. Paillard is the Executive Vice President of Guidyu and is responsible for its operations in China. Guidyu’s mission is incarnated by the development and integration of innovative solutions providing a new way to access information driven by artificial intelligence and a CEM vision to enhance customer experiences and return on investment.

With offices in Beijing, Vancouver and Montreal, Guidyu’s goal is to become the international standard in CEM for customer service and support based on an intelligent platform that organically enhances and enriches customer experiences and data in real time.
 
About Guidyu

Guidyu is the culmination of a multi-disciplinary team of professionals in the field of communications, CEM (Customer Experience Management) and technology. The Guidyu CEM platform revolutionizes how customers interact with businesses and how businesses learn from and treat their customers. Guidyu’s goal is to rapidly and effectively penetrate the online retail market, contact centers, banks and insurance institutions (FSI) as well as the public sector and mobile market by forming strategic partnerships with like-minded companies.

www.guidyu.com
www.webcom-montreal.com

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Contact: Benoit L’Archevêque
CEO, Guidyu
Tel.: 514 521-3300, ext. 223
E-mail: ben@guidyu.ca